Support

Help with the Power app.

Email us

support@power.fitness

Contact support
How do I cancel or change my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Power. You can switch between Monthly and Annual or cancel there. Cancel at least 24 hours before your renewal date to avoid being charged for the next period.

How does the free trial work?

New members get two weeks free. If you don’t cancel before the trial ends, your chosen plan starts automatically and is charged to your Apple Account.

I reinstalled the app or got a new phone. How do I get my subscription back?

Sign in with the same Apple or Google account you used before, then tap Restore Purchases on the membership screen. Your plan and history are stored with your account, not on the device.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com.

Apple Health isn’t syncing.

Open the iPhone Settings app, go to Privacy & Security → Health → Power, and make sure the data types you want are turned on. Then open Power, go to Settings → Integrations, and reconnect Apple Health if it asks.

How do I connect or disconnect Strava?

In Power, go to Settings → Integrations. Connecting opens Strava’s own sign-in; disconnecting stops new data from flowing to Power. Garmin support is coming soon.

How do I delete my account?

In Power, go to Settings → Account → Delete Account. This permanently deletes your account and data. It does not cancel an App Store subscription, so cancel that separately in your Apple Account settings. You can also email privacy@power.fitness and we will delete it for you.

Is Power medical advice?

No. Power provides general fitness and nutrition guidance. Check with a doctor before starting a new programme, and stop if something hurts.

See also our Privacy Policy and Terms of Use.